A Conceptual Method for Eliciting Trust-related Software Features for Computer-mediated Introduction


Computer-Mediated Introduction (CMI) describes the process in which individuals with compatible intentions get to know each other through social media platforms to eventually meet afterwards in the physical world (i.e. sharing economy and online dating). This process involves risks such as data misuse, self-esteem damage, fraud or violence. Therefore, it is important to assess the trustworthiness of other users before interacting with or meeting them. In order to support users in that process and, thereby, reducing risks associated with CMI use, previous work has come up with the approach to develop CMI platforms, which consider users’ trust concerns regarding other users by software features addressing those. In line with that approach, we have developed a conceptual method for requirements engineers to systematically elicit trust-related software features for a safer, user-centred CMI. The method not only considers trust concerns, but also workarounds, trustworthiness facets and tru stworthiness goals to derive requirements as a basis for appropriate trust-related software features. In this way, the method facilitates the development of application-specific software, which we illustratively show in an example for the online dating app Plenty of Fish.

Proceedings of the 15th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE, pp. 269–280, https://doi.org/10.5220/0009328102690280